1. Introduction
Welcome to our store. By accessing or purchasing from our website, you agree to abide by these Terms & Conditions. Please read them carefully before placing any order.
2. Product Information
We strive to provide accurate descriptions, images, and specifications of our leather products. However, slight variations in color, texture, and natural markings may occur due to the genuine leather material and handcrafted manufacturing process.
3. Pricing & Payments
All prices are listed in the stated currency and may be subject to taxes or duties depending on your location. We accept secure online payment methods. Orders will only be processed once payment is successfully completed.
4. Order Processing & Shipping
Processing times may vary depending on product availability or customization requirements. Shipping times and costs will be displayed at checkout. We are not responsible for delays caused by courier services, customs, or unforeseen circumstances.
5. 15-Day Return & Money-Back Guarantee
We stand behind the quality of our leather products and offer a 15-day return policy from the date of delivery.
Products must be unused, unworn, and in their original packaging.
Proof of purchase is required.
Customized or personalized items may not be eligible for return unless faulty.
Once the returned product is inspected and approved, we will issue a full refund or exchange as applicable. Return shipping costs may apply unless the item is defective or incorrect.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with supporting photos or documentation. We will arrange a replacement or refund.
7. Custom Orders
Custom-size or personalized leather products are crafted specifically for you. These items are non-refundable unless proven defective or significantly different from the approved design.
8. Warranty
We offer a limited warranty covering manufacturing defects. Damage caused by misuse, improper care, accidents, or normal wear and tear is not covered.
9. Intellectual Property
All website content including images, branding, text, and product designs is our intellectual property and may not be copied or reproduced without permission.
10. Privacy & Security
We value your privacy and protect your personal and payment information using secure industry-standard practices. Please refer to our Privacy Policy for full details.
11. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Continued use of our website signifies your acceptance of any changes.
12. Contact
For questions, returns, or support, please contact our customer service team.
